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Managed Services (IT365)

Managed Services (IT365)

IT365 is EmiNET’s managed IT services for businesses in Singapore and across Southeast Asia. We monitor, support and maintain your servers, desktops, network, wireless, email, backup and VoIP systems 24×7, with locally-based certified engineers and a 1-hour response for critical issues. We deliver our IT365 Managed Services with certified and experienced engineers managing and optimising your IT round the clock, so that you can focus managing your business.

We provide a wide range of IT365 managed services to suit your diverse needs, supported by our proven support structure (below) and methodologies and tools with highest service level agreement.

24×7 hotline manned by locally-based engineers
24×7 remote and/or onsite support by certified engineers
24×7 loaners and faulty part replacements
1-hour remote or onsite service for critical issues

Unlimited 1-Fee (U1F)

Your business operates 24 hours. Your IT must support your business with 24 hours up-time.

A cost effective solution to fully manage your IT infrastructure, including servers, desktops, emails, network, wireless, storage & backup, VoIP & unified communications etc, the Unlimited 1-Fee package provides you with 24×7 support for all your IT systems (unless otherwise stated). U1F also comes with 24×7 loaner sets (unless otherwise stated) and so that you can have peace of mind that when equipment fails, standby loaner set is available for replacement with the support services of configuration and bringing your IT, whatever it may be, up and running again.

U1F comes with proactive, remote and onsite monitoring and management of your networks, servers and applications.

Bundled Hours

For companies

That already have in-house IT staff but would like to outsource specific function
That lack specific technical domain support (virtualization, DR, VoIP, SAP etc)
Would like to start a small managed service contract with EmiNET

The Bundled-hours package (BHP) provides flexibility for you to engage EmiNET with a pre-paid fixed numbers of hours of IT support required.

Audit for Best Practice
We inventories all hardware and software, and audit all configurations, procedures before taking over.

We propose comprehensive measures and tools to strengthen the performance and security for your IT systems.

Proactive Monitoring and Management
We manage your critical IT systems, servers, network proactively on a 24×7 basis.

Round the Clock Services and Loaners
We provide standby loaners with re-configuration services and setup to bring up your IT systems.

Frequently Asked Questions
What are managed IT services?
Managed IT services means outsourcing the monitoring, support and maintenance of your IT systems to a specialist provider, so your systems stay secure and running while your team focuses on the business.

What does IT365 include?
A 24×7 hotline manned by locally-based engineers, 24×7 remote and onsite support by certified engineers, loaner equipment and faulty part replacements, and a 1-hour remote or onsite response for critical issues.

What is the difference between Unlimited 1-Fee and Bundled Hours?
Unlimited 1-Fee (U1F) covers all your IT systems for one fixed fee with 24×7 support and loaner sets. Bundled Hours (BHP) is a pre-paid block of support hours, suited to companies with in-house IT staff who need specialist help.

Does EmiNET provide managed IT services outside Singapore?
Yes. EmiNET serves clients across Southeast Asia, with entities in Singapore, Malaysia, Thailand, Vietnam and Indonesia.