Avaya IPOffice, Avaya Contact Centre IPOCC
Eminet is Avaya Mid-Market Voice, Video and Contact-Centre Solution Partner with certification and deep expertise and experience in implementing Avaya Voice, Video and Contact-Centre Solution for hotels, enterprise, institutions.
We are one of the first in Singapore to have implemented
Avaya IPOCC Contact Centre

- A Simple and Robust Multichannel Contact Center for IP Office
- Integrated multi-channel customer contact solution for voice, e-mail, web chat
- Customer prioritization and Skills-based routing
- Customer self-service
- Telemarketing and enhanced outbound campaigns
- Historical Reports
- IVR
- Call Recording
- Support remote workers

Avaya IPO multi-site integration SIP trunks and Avaya Session Border Controller


Avaya Scopia Videoconferencing

- Unified Communications Interoperability and Investment Protection
- Powerful Room Systems
- Market Leading Price-Performance
- Executive Desktop Systems
- Desktop Software Client
- Mobile / BYOD Support
- Revolutionary MCU Power
- Advanced Data Collaboration
- Apple iPad Control
- H.264 Scalable Video Coding (SVC)
- H.264 High Profile
- Distributed Architecture