Avaya IPOffice, Avaya Contact Centre IPOCC

Eminet is Avaya Mid-Market Voice, Video and Contact-Centre Solution Partner with certification and deep expertise and experience in implementing Avaya Voice, Video and Contact-Centre Solution for hotels, enterprise, institutions.

We are one of the first in Singapore to have implemented

Avaya IPOCC Contact Centre

• A Simple and Robust Multichannel Contact Center for IP Office
• Integrated multi-channel customer contact solution for voice, e-mail, web chat
• Customer prioritization and Skills-based routing
• Customer self-service
• Telemarketing and enhanced outbound campaigns
• Historical Reports
• IVR
• Call Recording
• Support remote workers

Avaya IPO multi-site integration SIP trunks and Avaya Session Border Controller

Avaya Scopia Videoconferencing

• Unified Communications Interoperability and Investment Protection
• Powerful Room Systems
• Market Leading Price-Performance
• Executive Desktop Systems
• Desktop Software Client
• Mobile / BYOD Support
• Revolutionary MCU Power
• Advanced Data Collaboration
• Apple iPad Control
• H.264 Scalable Video Coding (SVC)
• H.264 High Profile
• Distributed Architecture